Specialist Claims.
Expert Handling.
SERVICES WE OFFER
NAU acts as your outsourced claims consultants.
We will deal with your claim in the most economical way and if required engage surveyors and experts. We will review all details and advise you on the best ways to mitigate the loss and defend the claim. In summary, we will:
- Focus on defence and gather evidence
- Ascertain the possible exposure at the beginning of the incident
- Maintain close contact with all parties to ensure that all steps are taken to properly mitigate the loss
- Look at recovery aspects and that all rights are properly preserved
- Negotiate settlement on best terms to avoid legal costs
- If claim proceeds to court, assist lawyers in defending the matter
WHAT WE DO
Specialist Claims Management
Transport Liability
Acting for transport operators and their insurers in cargo claims, freight liability disputes, and third-party damage across road, rail, and multimodal logistics.
- Transport operators
- Freight forwarders
- Liability insurers
Protection & Indemnity
Handling P&I claims for ship-owners, managers, and charterers — covering crew liability, cargo damage, collision, and pollution incidents across the Asia-Pacific region.
- Ship-owners & managers
- Charterers
- P&I insurers
Hull & Machinery
Managing hull damage, machinery breakdown, and total loss claims on behalf of ship-owners, managers, and H&M insurers — from initial survey to final settlement.
- Ship-owners & managers
- H&M insurers
- Salvage & repair coordination
Our services are provided under NAU’s Standard Trading Conditions, which govern the terms of all engagements.
Read the STC →GET IN TOUCH
Ready to Discuss Your Claim?
Our team is available 24 hours a day to assist with enquiries. Whether you have an active claim or need to understand your options, we are here to help.
Send Us A Message